Warranty: We have a "limited warranty" which applies only to the replacement of merchandise that is proven to be defective. No other warranties apply. Morgan Reptile Replicas cannot be held responsible for injuries or illnesses sustained by the use of any product(s) that we manufacture or distribute. Nor can we be held responsible for the value of any work alleged to be spoiled by the use of a product which proves to be unsatisfactory. It is the USER's responsibility to make sure that products are suitable for their intended use prior to using them.
Merchandise Return: All finished and custom work is non-refundable. Unfinished products can be returned within 30 days if they have not been altered. All finishing instructions including paint schedules are for informational purposes only and do not imply any warranty as to the resulting finished product. Morgan Reptile Replicas can not guarantee the results of replicas finished by the customer.
Damaged Shipments: When you receive your order take a moment to check for any obvious damage to the box. If your shipment is damaged, YOU must file the claim with the transportation company. We can assist you by phone, but you must file the claim. If you don't know how to file a claim, notify the carrier or call us for assistance.
Shipment Not Received: If your order is lost, we will make every effort to locate your shipment if you feel that it is lost. We ship the majority of packages UPS (unless otherwise specified) and UPS usually delivers within 1 to 7 working days dependent upon the distance from North Carolina (6 to 7 days to the west coast, 1 to 2 days in the southeast.) UPS does not operate on weekends or holidays, so do not count these days when estimating shipping times.
If your shipment has not been received after a reasonable time, then we can ship a duplicate shipment paid by credit card. The second package can then be refused if it eventually finds its way to you. If the shipment is lost by the carrier, then we will file the claim. We cannot credit prepaid shipments that are lost until the shipment has been traced and the claim has been filed.